How can the District serve you better? New survey is gathering resident input

A message from the District of Muskoka

“The District of Muskoka is committed to providing a high standard of service while serving our customers in all aspects of our business,” said Michael Duben, Chief Administrative Officer for the District of Muskoka. “We know that residents, visitors and businesses need to access consistent, reliable, efficient and effective information. This survey focuses on asking them where, when and how they want to get that information.”

Customer Service includes any and all District programs and services that someone wants to request, register for, pay for, apply for or get information about. Input from the customer service survey will be used to develop a corporate-wide customer service strategy that will looks to incorporate best-practices, leverage technology and maximize municipal resources.

“The Customer Service Strategy will identify gaps in our service delivery and allow the District to better meet the needs of our evolving communities now and in the future,” said Duben. “The end goal is to create a Customer Service Strategy that has innovative approaches to customer service and that can adapt to the changing needs and expectations of our community.”

The survey is hosted on the District’s new community engagement website, www.engagemuskoka.ca and will remain open until July 17, 2019.

EngageMuskoka.ca provides Muskoka residents with an online space to learn about and participate in District-wide projects and initiatives that are open for input. Residents can:

• Provide feedback on current projects;
• Participate in polls and surveys;
• Learn about upcoming in-person public engagement events;
• Find out what we heard from participates on previous projects;
• Check the progress of ongoing projects;
• Discover what final decisions were made on projects that had public involvement.

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