{"id":73338,"date":"2019-08-26T05:22:52","date_gmt":"2019-08-26T09:22:52","guid":{"rendered":"https:\/\/huntsville.dopperonline.ca\/?p=73338"},"modified":"2019-08-26T12:12:57","modified_gmt":"2019-08-26T16:12:57","slug":"the-town-of-huntsville-wants-to-know-hows-our-customer-service","status":"publish","type":"post","link":"https:\/\/doppleronline.ca\/huntsville\/the-town-of-huntsville-wants-to-know-hows-our-customer-service\/","title":{"rendered":"The Town of Huntsville wants to know: ‘How’s our customer service?’"},"content":{"rendered":"

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There are many places you might encounter Town of Huntsville staff: when you submit a building permit application to Melissa at Town Hall, when you purchase tickets from Samantha at the Algonquin Theatre box office, when you borrow a book from Neil at the Huntsville Public Library, when you go for a swim lesson with Jane at the Canada Summit Centre, when you learn more about Huntsville’s past from Sara and Ron at Muskoka Heritage Place, when you talk to Greg about renting a community hall for an event, when you call Andrew in the bylaw department with a concern, or when you learn about fire safety from Mike at the Huntsville Lake of Bays Fire Department.<\/p>\n

Every one of them, and the dozens more town staff like them, is there to answer your questions and help you to find what you need. And they want to know how they’re doing.<\/p>\n

They’ve launched a new Customer Service Survey<\/a><\/span> to ask just that.<\/p>\n

“Our main goal as a lower-level municipal government is to provide services in our community,” says Town of Huntsville CAO Denise Corry. “It\u2019s been a while since we touched in with our community base to find out if we are providing them with the services that they require in a way that meets their needs. We want to gather feedback from the public on ways that we can provide better service\u2014how can we help the community and be better at what we are doing.”<\/p>\n

Town staff regularly do internal service-level reviews, too, and have made some recent changes to improve customer service.<\/p>\n

They launched the myhuntsville.ca<\/a><\/span> engagement platform this year. “It has allowed the Town to engage with the public in a new way,” says Corry. “An online engagement platform allows individuals to provide their feedback and to be engaged remotely and at their leisure which has been quite successful.”<\/p>\n

They will also soon be making changes to their telephone system based on feedback from residents, to make it easier to reach a specific department or staff member. Look\u2014or listen\u2014for that by the end of the year.<\/p>\n

The third-floor customer service counter has been reopened to help relieve congestion, and residents can now register for recreation programs online<\/a><\/span> instead of having to call or register in person (but you can still register those ways, too).<\/p>\n

All of the Town’s websites have been updated\u2014Town of Huntsville<\/a><\/span>, Muskoka Heritage Place<\/a><\/span>, Algonquin Theatre<\/a><\/span> and Huntsville Public Library<\/a><\/span>\u2014to make it easier to find information. And an open data portal<\/a><\/span> on the main Town site provides interesting information and maps like parking locations, town-owned properties, and heritage properties.<\/p>\n

Provide your feedback<\/h4>\n

You can complete the brief Customer Service Survey at myhuntsville.ca<\/a><\/span> or you can visit any of the Town’s customer service desks\u2014at Town Hall, at the Canada Summit Centre, at the library\u2014anytime between August 26 and September 16.<\/p>\n

During the week of August 26 to 30, Town of Huntsville staff will also be at various locations around town to kick off the survey and to gather your input about their customer service and ways in which they could make it even better.<\/p>\n

You’ll find them:<\/p>\n