{"id":209988,"date":"2025-10-29T20:22:00","date_gmt":"2025-10-30T00:22:00","guid":{"rendered":"https:\/\/doppleronline.ca\/huntsville\/?p=209988"},"modified":"2025-10-30T15:17:13","modified_gmt":"2025-10-30T19:17:13","slug":"tourism-workforce-development-programs-for-operators-students-and-stakeholders","status":"publish","type":"post","link":"https:\/\/doppleronline.ca\/huntsville\/tourism-workforce-development-programs-for-operators-students-and-stakeholders\/","title":{"rendered":"Tourism workforce development programs for operators, students and stakeholders"},"content":{"rendered":"\n

As part of a joint initiative to strengthen the tourism workforce in Huntsville, Explorers\u2019 Edge (RTO12), in partnership with the Town of Huntsville, OTEC (Ontario Tourism Education Corporation), and Lakehead University, is proud to announce two key workforce development programs.<\/p>\n\n\n

<\/broadstreet-zone><\/strong><\/div>\n\n\n\n

Inclusive Service Excellence Workshop \u2013 November 18 at Canvas Brewing Co.<\/strong><\/p>\n\n\n\n

Tourism operators and stakeholders across Huntsville are invited to participate in OTEC\u2019s Inclusive Service Excellence Workshop: a full-day, instructor-led training designed to equip front-line and supervisory staff with the tools to deliver exceptional, inclusive, and anticipatory service experiences.<\/p>\n\n\n\n

The session will take place Tuesday, November 18, 2025, at Canvas Brewing Co. (https:\/\/explorersedge.ca\/events\/inclusive-service-excellence-workshop\/<\/a>)  in Huntsville and will be led by Kadine Cooper, a certified facilitator and coach with over 16 years of experience supporting global organizations in advancing leadership, service, and inclusion. Participants will earn an OTEC certification upon completion and gain practical skills in emotional intelligence, bias recognition, and service recovery.<\/p>\n\n\n\n

\u201cWorkforce development is the foundation of a thriving tourism economy,\u201d said James Murphy, CEO of Explorers\u2019 Edge. \u201cThrough our partnership with OTEC, we\u2019re providing Huntsville\u2019s operators with access to tools that not only elevate service standards but also reflect the inclusive values our region is known for.\u201d<\/p>\n\n\n\n

\u201cAt OTEC, we\u2019re committed to building service excellence through inclusion,\u201d said Kieran Wells, Senior Manager, Tourism Workforce Partnerships at OTEC. \u201cThis workshop helps frontline professionals recognize and respond to the diverse needs of their guests\u2014transforming everyday interactions into exceptional, welcoming experiences that strengthen the entire tourism sector.\u201d<\/p>\n\n\n\n

Tourism SHSM Reach Ahead & Sector Partner Experiences \u2013 October 30 at Bethune Memorial House<\/strong><\/p>\n\n\n\n

The next generation of tourism leaders will engage in valuable career experiences on Thursday October, 30, as Lakehead University\u2019s Office of Community Engagement and Lifelong Learning and Parks Canada deliver Tourism-Understanding Your Visitors \u2013 a learning module and reach ahead experience at Bethune Memorial House National Historic Site in Gravenhurst.<\/p>\n\n\n\n

Students enrolled in the Hospitality and Tourism Specialist High Skills Major (SHSM) program through the Trillium Lakeheads District School Board will participate in an Innovation, Creativity, and Entrepreneurship (ICE) Challenge, apply classroom learning to real-world tourism problem-solving, tour local tourism businesses, and explore post-secondary and career opportunities in the visitor economy.<\/p>\n\n\n\n

\u201cOur collaboration with Explorers\u2019 Edge and Huntsville High School connects students directly with the tourism industry,\u201d said Nicky Locker, Director of Community Engagement and Lifelong Learning at Lakehead\u2019s Orillia campus. \u201cThe SHSM program helps youth see tangible career pathways in their own backyard, inspiring them to stay, study, and build rewarding futures in northern Ontario.\u201d<\/p>\n\n\n\n

Building a Sustainable Workforce for the Future<\/strong><\/p>\n\n\n\n

These initiatives are the latest outcome of the Town of Huntsville\u2013Explorers\u2019 Edge partnership, which began with a workforce and housing gap analysis in 2023. With remaining partnership funds redirected to workforce initiatives, the focus now shifts from data collection to direct action, strengthening both the current workforce and future talent pipeline.<\/p>\n\n\n\n

\u201cThese initiatives showcase the power of collaboration in building a sustainable workforce for our community,\u201d said Lauren MacDermid, Economic Development Officer for the Town of Huntsville. \u201cBy investing in people\u2014whether through frontline training or youth engagement, we\u2019re positioning Huntsville as a destination where tourism excellence and community growth go hand in hand.\u201d<\/p>\n\n\n\n

\u201cThis is exactly what regional collaboration should look like,\u201d added Murphy. \u201cBy linking education, industry, and municipal leadership, we\u2019re creating a model that other communities can replicate\u2014one that ensures our visitor economy is inclusive, resilient, and ready for the future.\u201d<\/p>\n\n\n\n

Event Details<\/strong><\/p>\n\n\n\n

Inclusive Service Excellence Workshop<\/strong><\/p>\n\n\n\n

Canvas Brewing Co., Huntsville<\/p>\n\n\n\n

Tuesday, November 18, 2025<\/p>\n\n\n\n

9:00 a.m. \u2013 4:00 p.m.<\/p>\n\n\n\n

Register at: https:\/\/explorersedge.ca\/events\/inclusive-service-excellence-workshop<\/a>  <\/p>\n\n\n\n

Tourism SHSM Reach Ahead & Sector Partner Experiences<\/strong><\/p>\n\n\n\n

Bethune Memorial House National Historic Site, Gravenhurst<\/p>\n\n\n\n

Thursday October 30, 2025 (Morning Session)<\/p>\n\n\n\n

About Explorers\u2019 Edge<\/strong><\/p>\n\n\n\n

Explorers\u2019 Edge, also known as Regional Tourism Organization 12 (RTO12), is a non-profit organization dedicated to supporting and growing the tourism industry in the regions of Muskoka, Parry Sound, Almaguin Highlands, Loring-Restoule, and South Algonquin. Its initiatives focus on regenerative tourism, workforce development, and building a resilient visitor economy that benefits both communities and travelers.<\/p>\n\n\n\n

About OTEC<\/strong><\/p>\n\n\n\n

OTEC (Ontario Tourism Education Corporation) is an award-winning training and skills development non-profit that helps organizations across Canada build resilient, inclusive, and future-ready teams. For over 30 years, OTEC has delivered hospitality-centred learning and training solutions for the tourism, service, and related sectors, equipping teams with the skills to exceed guest expectations. Through industry partnerships, research, and innovative training, OTEC connects businesses, educators, governments, and workforce leaders to address today\u2019s labour challenges and prepare for the future.<\/p>\n\n\n\n

About Lakehead University<\/strong><\/p>\n\n\n\n

Lakehead University is where ambition meets opportunity and where a degree leads to real-world impact. Known for small class sizes, hands-on learning, and unparalleled undergraduate research opportunities, Lakehead has earned international recognition for our student-first approach\u2013including being named Ontario\u2019s #1 primarily undergraduate university by Maclean\u2019s magazine in 2025, and ranked by Times Higher Education Impact Rankings as the #1 university in North America (under 10,000 students) for our commitment to sustainability and social justice.<\/p>\n\n\n\n

With campuses in Thunder Bay and Orillia\u2013and a new STEM Hub opening in Barrie in 2026\u2013Lakehead offers a vibrant, close-knit environment for learning where students enjoy a uniquely balanced and enriching university experience. With more than 65 career-focused programs, Lakehead is a training ground for graduates who think critically and drive meaningful impact in their communities and around the world.<\/p>\n\n\n\n

About the Town of Huntsville<\/strong><\/p>\n\n\n\n

 Located in Ontario\u2019s cottage country, the Town of Huntsville is the largest community in the District Municipality of Muskoka, with a permanent resident population of over 21,000. The combination of Muskoka\u2019s scenic beauty, rugged landscape, extensive waterfront, and close proximity to the world-famous Algonquin Park has made Huntsville a popular retreat for year-round residents, seasonal residents, and tourists alike. Within this exciting setting, Huntsville has a vibrant downtown and offers many cultural and outdoor recreational opportunities. To get updates from the Town, please subscribe to Huntsville\u2019s newsfeed or follow on Facebook and X.<\/p>\n\n\n\n

From James Murphy at Explorers’ Edge<\/em><\/p>\n\n\n

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